We want to ensure you have the best experience possible. To ensure this, we have laid down rules and guidelines, specifically designed for your safety and comfort. It is the responsibility of both staff and members alike to take care of our equipment. Therefore we request you take ownership of the workout space. If you see someone breaking the rules, bring it to the attention of a staff member or management, and appropriate actions shall be taken immediately. The following terms & conditions below govern the rights and obligation of all members, availing gym and group classes services under CultFit, Gold’s, Fitness First, and other chains partnering with Cultfit

A. Dress Code

You are required to wear clean shoes throughout the duration of the group workout, including pre and post workout sessions. You may workout barefoot in the gym or in yoga sessions. Remaining group class formats require shoes.
You are required to leave the footwear worn outside the Center, on racks that have been provided. Please do not leave it lying around in the workout area.
You are required to wear suitable and appropriate non-provocative clothing at all times, which includes:
1. Lower body clothing: athletic shorts, tights or aerobic outfits
2. Upper body clothing: Tshirts, singlets, sweatshirts and unaltered tank tops
Items of clothing such as jeans / salwar / burkha / saree / dupatta are not allowed. You may be refused entry if you do not adhere to the guidelines.
Ensure that you maintain appropriate hygiene, and regularly change your workout clothing and socks. Please refrain from using strong perfumes / deodorants.
Prescription glasses are permissible. However, sunglasses are not permitted unless suitable medical evidence is provided, supporting the usage.
You will have to bring your own yoga mats and boxing gloves.
You should not bring valuables to the Center, which includes any jewellery and/or accessory that may possibly injure a user, like rings, necklaces, etc.. However, small earring and items that cannot inhibit or injure a user may be permitted. It is clarified that all valuables / accessories brought to the Center by you are solely your responsibility. Any such valuables / accessories lost in the Center’s premise or if such valuables/accessory inflicts any damage on you, shall be at your responsibility. The Center shall not be responsible, on occurrence of both the events.

B. Booking Classes and Access To Center

Individuals below the age of 18 are strictly forbidden to use the gym facilities or attend the classes.
If you have an underlying medical history, it is suggested to consult a physician before undertaking strenuous physical activity.
Adhere to starting and ending times of the group class. You shall not be allowed to attend the group session, if you are more than 5 minutes late due to higher risk of injury. For gym sessions, finish your workout at least 15 minutes before the center closes for the day.
You are not allowed to proxy mark or mark wrong attendance for yourself and others.
You can attend a group class only after getting a confirmed booking, and after you mark your attendance.
If you intend to use the gym, you are required to check-in on the member app. Ensure you check-in using the QR code and / or biometric depending upon the facility available at the Center.
You are not allowed to share your account with anybody else for the purpose of entering and using the gym / group class facilities. In case of disputes, CMs may require you to present proof of identification - ensure that you have a government-approved proof handy. Management reserves the right to take appropriate action in case any member is found violating this guideline.
If you’re attending a group class, after scanning your QR code or using biometric at the class entrance, you have to compulsorily move towards the workout slot / box allotted to you.
You are not allowed to leave from the group class once it has commenced, without notifying the trainer.
You need to plan the booking of your group class sessions in advance so that if you need to drop out, you will be able to do it more than 1 hour in advance.
Drop outs (<1 hr) / no shows in group class may lead to reduction of membership days if the slot is not utilized by another member. A repeating trend of drop out (< 1 hr) may lead to temporary blocking of your ability to book classes.
Non members who walk into one of our Centers, are required to take permission from the Center Manager (“CM”) of the respective Center before entering any class or starting a workout at the gym.
You may use our restrooms, lockers and other such ancillary facilities provided by us, depending upon the availability. However, it is clarified that such additional services, shall at no point be treated as a right of yours, and that you merely have an option (if available) to use / avail such services.
In the interest of safety and security of our staff, members and you, certain areas of the Center are covered under 24-hour CCTV surveillance. Please note that the CCTV cameras installed are only for security purposes and shall be accessible to the management only. Therefore, in case of any complaints raised by you, which includes but is not limited to theft, any loss of valuables, or others, the management shall have the sole right to access such recorded feeds and provide a resolution to any complaints raised by you.
Parking and valet services, if available, are only for members & guests while using the Center’s facilities. We are not responsible for any loss, theft or damage to vehicles or valuables left in vehicles or any other mode of transport of members or their guests.
Lift services, if available, at the Centre building / premises don’t form a part of our services and should be used judiciously as per the building lift usage terms. Ensure you do not litter and hold the lift for too long at any of the floors. Avoid sticking any material / fliers on the walls.

C. Spectators / Kids / Pets

Spectators and kids are not permitted inside the Center. If any specific demand is raised by you, it shall be at the sole discretion of the CM to decide and allow, on a case-to-case basis. In a very rare instance of kids being allowed by the CM, the kid should be accompanied by an adult for the entire duration. In any case, kids are strictly prohibited from entering the work out area for safety reasons.
No pets or service animals are allowed on the premises.

D. General Etiquettes

Permitted Behaviour
1. You must not use foul, loud, or abusive language, physically or sexually abuse, or harass other members, guests, visitors, tenants or members of staff, or conduct yourself in any manner, which shall be considered as an Inappropriate Behavior (as defined below) by the Center. Occurrence of any such event, will result in immediate expulsion from the session and termination of membership or as decided by the management of Center. You are required to not behave in an inappropriate manner, which includes but is not limited to:
  - Use of vulgar, obscene, abusive, derogatory, verbal abuse or demeaning comments
  - Use of profanity or obscene gestures or actions
  - Fighting and / or unsportsmanlike conduct
  - Exhibiting abusive behavior, either verbal or physical
  - Displaying overt sexual behavior or engaging in sexual harassment or other types of harassment physically or on social media
  - Possessing, using and / or distributing non-prescription drugs, dangerous weapons or alcohol
  - Smoking and / or use of any tobacco / nicotine products
  - Entering activity areas that are not open for recreation, or entering private offices or restricted areas without permission
  - Posing an unreasonable risk to health or safety of others
  - Failing to follow an established policy
  - Damage or destruction of any property of the Center.
2. Conduct during group workouts should be appropriate for public and group settings. If any group member finds it offensive, it can be taken up for review by the management, and appropriate actions may be taken.
3. In case of group classes, trainers are expected to work with the entire group. No personal trainer / resource of the Center shall be specifically allocated to you.
4. In case of gym workouts, general trainers are expected to work with the entire group. You can book personal trainer sessions on the app separately.
5. Ensure you follow the trainer out of the workout area promptly after conclusion of the group workout.
6. If you need assistance with the right form during an exercise, contact a trainer and avoid interrupting another member's workout.
7. You shall at no point during your membership with us, show any bias or solicit any religious / political agendas towards or against anyone in the Center. Additionally, any issue that you are facing is required to be reported to the CM or the management of the Center in a proper and reasonable manner. Any issues raised in a manner, creating nuisance or a hostile environment in the Center’s premise, or initiating any fights / conflict (including verbal and non-verbal) in the Center’s premise amongst the members or against the management of the Center, is strictly against our policy, as it creates a hostile environment in the Center’s premise. On occurrence of such an event, your membership may be immediately suspended or terminated or other appropriate action may be taken, as the management may decide, unless proper cooperation is shown from your end.
8. The relationship between any trainer and you will be strictly professional. You shall not indulge in any kind of friendship or develop personal relationships with the trainers of the Center, except a professional one.
9. Do not lend money or give gifts to any member of staff be it a CM / trainer / housekeeping staff.
10. In case of disputes with other members / trainers, follow the CM's guidelines.
11. Be respectful and do not differentiate / discriminate against any member / staff on the basis of gender and or orientation.
12. You may not conduct, promote, or solicit any other business on the premises. Distribution of post leaflets, notices or advertising anywhere in the facility; or leaving multiple copies of leaflets or other papers in any premises is strictly prohibited.

Personal Training Sessions in Gyms
1. In case of gym sessions, if you have booked a session with a personal trainer and then need to cancel it, ensure to cancel it at least 8 hours in advance so that the trainer gets sufficient notice to take another class.
2. Only authorised personal trainers are permitted to provide personal training in our gyms.
3. Personal training done under pretense as a member is not allowed whether it’s for payment or not, and the membership of all parties will be terminated. Exceptions to this may be reviewed by the management on a case to case basis.

Illness
1. If you are feeling unwell, it is recommended not to attend the classes in order to prevent transfer of communicable diseases to other members. These conditions include, but are not limited to, symptoms of potential flu-like symptoms such as fever, cough, or any difficulty breathing
2. It is recommended to monitor your physical condition at all times and exercise to a level that is appropriate, given the knowledge of your health and any medical advice you have obtained.

Mobile Phone
1. You are strictly not allowed to use mobile phones during the group workout and on the workout floor. Outside the session, you are required to keep your phone on silent.
2. In case you’re attending a call, do it outside the Center, so as to not disturb other member’s experience.

Camera And Recording
1. You are strictly not allowed to take any photographs or videos, or use any kind of camera and / or recording instrument for capturing workout in progress of any individual and / or group, including yourself, unless you obtain permission from the CM and everyone around you. It is mandatory to refrain from recording if an objection is raised by anyone.
2. The above-mentioned restriction is similarly applicable to the trainers, unless the trainers obtain permission from the CM and everyone around you.
3. Use of any lighting, tripods or other such equipment is strictly prohibited.
4. If any such disputed videos are found online, you need to comply by Cult's request (if any) and take it down.

Alcohol, Drugs, Smoking ETC
1. You are strictly not allowed to bring any kind of alcohol or drugs into our Center. Additionally, you shall not enter the Center or use the facilities, whilst under the influence of alcohol, illegal drugs or performance-enhancing drugs.
2. You are strictly prohibited from selling or exchanging any such material on the premises too.
3. Smoking, including e-cigarettes, is not permitted anywhere on the premises.
4. CM / management can send such member / members back, in case they find them not suitable to workout due to the above mentioned reasons. On occurrence of such an event, if you do not show any cooperation with the management, the Center shall have an absolute right to suspend/revoke your membership instantly.

Food Consumption
1. Avoid consumption of hot foods / beverages / other items that can cause odour.
2. Avoid consumption of chewing gum during the workout sessions.

Washroom / Changing Room Etiquettes
1. Use the dedicated changing areas / washrooms to change.
2. Do not waste water / soap / shampoo and other consumables when you are using them.
3. Be courteous and ensure the stalls / wash basins are clean and not waterlogged post usage.
4. For hygiene purposes, shaving and exfoliation should not be done in the washrooms.

Usage of Lockers
1. Lockers will be made available on a first come first serve basis only. It is intended to be used only during the time the member is working out.
2. We do not accept responsibility for any loss or theft of money or loss or damage to personal property of members or their guests whether locked in a locker or otherwise. Do not leave your belongings unattended in the changing rooms or anywhere else in the Center at any time & report any lost item immediately to reception.
3. Any password or key of the locker provided to you by the Center shall not be shared with any other member.
4. Management reserves the right to open a locker, if they have reasonable grounds for believing that a locker is being used for storage of non fitness related articles or it is being blocked / hogged for more than 24 hours & may remove any such items.
5. Stow away your bags in the lockers provided. Do not bring them into the workout studio / arena.

Handling Of Equipments
1. Do not throw the weights as it (i) is a safety hazard; (ii) damages the kit; (iii) disturbs other members. Any request from the trainers in handling and reracking of the equipment are to be strictly followed.
2. Once the group class is over, you are required to put the equipment / item back at their respective positions / racks from where you picked it up. It is advised to exercise caution while taking or returning the equipment for the safety of everyone around you.
3. Keep sufficient distance between yourself and other members while handling the equipment. Avoid crowding near the weight racks to mitigate your risk of getting injured or causing injury to fellow members.
4. Any / All equipment provided to you are part of the shared resources. Ensure to "work-in" with other members, especially during peak hours.
5. In Gyms, do not use cardio equipment such as treadmills, exercise bikes etc for more than 20 minutes at a time. For the benefit of all members, do not hog more equipment than required for the set of exercises and replace all the equipment after a set is completed before taking more equipment.
6. Use the equipment for its intended purpose and follow the instructions provided, including weight limitations. Never load the equipment with any additional weights other than as pre-stacked by the manufacturer.
7. Perform your workout only in the appropriate area. You should carry your own towels, and you should wipe down equipment used between and after sets.
8. When using any automated equipment, make sure the equipment has come to a complete stop before stepping onto or getting off it.
9. Do not use any equipment that has been flagged by staff as "out of order".

Music
1. It is not recommended to wear earphones / headphones during the group workout as you will have to follow the instructions given by the trainer.
2. During gym workouts, if you would like to listen to your own music at the gym, you may use earphones. Do not play it directly or via an external speaker causing disturbance to fellow members.
3. Do not ask the CM or trainer for any special song requests as it may disturb other members. Our centers play music and songs that are pre-approved by the management.

Other General Guidelines
1. For estimation of body fat, do not attempt to use the body composition machine yourself. Let the process be administered by a trained CM / trainer.
2. Carry your own water bottle. In case you forget, water is provided near the dug out area. You are not allowed to take any glass bottles inside the Center.
3. Do not request the CM / trainers to alter the temperature settings in the center.
4. Follow the instructions available on the signboards in the Center.
5. Avoid areas that are in process of being cleaned by staff until they are completely dry.
6. It is suggested that you be well hydrated and energized. Have a snack beforehand so that you have sufficient energy to workout.
7. Common facility, to be used for limited times only and no hogging of such space / resources of the Center is permitted.
8. Ensure that any waste such as tissues, wrappers, bottles etc. are properly disposed-off in the trash can.
9. If you damage any item in the Center, due to mishandling or negligence at your end, you will be required to provide compensation. Depending upon the severity, your membership may also be suspended (*as decided by the management of the Center on a case to case basis*).

E. Lost and Found

Do not leave any of your items lying around for any reason (such as to block an equipment). It may be confiscated by the staff.
Inform the CM if you find any unattended items. Do not move them yourself.
Items found in lost and found will be disposed off after 7 days. Ensure to promptly contact the CM if any of your items were found to be missing

F. Fire, Health and Safety

In case you sense any fire hazard, report it to the CM immediately.
Do not use the lift in case of a fire. Evacuate the building promptly.
Do not obstruct emergency equipment and entry and exit points.
Follow the health and safety signages displayed anywhere in the center.
Do report all injuries / incidents to the CM.
In the event of an emergency, do follow the staff's instructions at all times.
If there is a medical emergency in the center, avoid crowding around and refrain from taking photos and videos.
In case of ongoing cleaning and maintenance, related tools and equipment may be hazardous, and some floor surfaces may be slippery. Proceed with caution in these areas.

G. Complaints

Any complaints, issue should be shared with the respective trainer / CM, who shall report the same to the management of the Center. In this regard, the management has the complete right to take any appropriate actions, as it deems fit, to resolve the complaint.

H. Steam Room / Sauna

Wear appropriate apparel at all times and sit on a towel when using the sauna / steam room.
Be judicious in usage of the steam room, do not use it for more than 15 minutes at a time.
Do not use any cosmetics / oils in the sauna.
Do not use the sauna to dry any clothes / towels etc.
Do not touch the heating material in the sauna as there is a risk of electrocution.

Last Updated on Feb 2024.

MEMBER CODE OF CONDUCT